Spotlight on Conflict Management
This month we're bringing together free conflict management resources collected from all over the web that we hope will give you some tips to help you deal with conflict and difficult behaviour in the workplace.
- Introduce you to the causes of conflict.
- Explain how you can deal with conflict systematically.
- Explain how you can deal with conflict in specific circumstances.
- Introduce ideas for understanding behaviour as a means to identifying the underlying causes of conflict and difficult behaviour.
- Discuss stress and how it should be managed.
- Outline how you should manage poor performance.
Conflict Management Articles and Resources
Conflict Resolution (Mind Tools)
Managing Conflict at Work (ACAS)
Managing Conflict at Work: A Guide for Line Managers
Managing Conflict (Business Link)
10 Tips for Managing Conflict in the Workplace
Conflict Resolution Skills
10 Tips for Conflict Management
Signalling Non-aggression (Dealing with Difficult Behaviour)